Privacy policy

Gemify operates this online store and website, including all related content, features, products, tools, and services (collectively referred to as the “Services”). Our goal is to provide customers with a secure and enjoyable shopping experience for Gemify jewellery and handcrafted jewellery collections in Australia.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and services to customers worldwide. This Privacy Policy explains how Gemify collects, uses, processes, and shares your personal information when you visit our website, make a purchase, interact with our services, or contact us.

If any conflict arises between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters related to the collection and use of personal information.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy and agree to the practices described here.

Personal Information We Collect

For the purposes of this policy, “personal information” means information that identifies you or can reasonably be connected to you as an individual.

Personal information does not include anonymous or aggregated information that cannot be linked to an identifiable person.

Depending on how you interact with our store, Gemify may collect the following categories of information.

Contact Information

Information that allows us to identify and communicate with you, such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment and Financial Information

When you make a purchase, payment details may be processed including:

  • Credit or debit card details

  • Payment confirmation

  • Billing information

  • Transaction details

Payments are securely processed through trusted third-party payment providers.

Account Information

If you create an account on our website, we may collect:

  • Username

  • Password

  • Account preferences

  • Security settings

Transaction Information

Details about your interactions with our store, including:

  • Products viewed or added to cart

  • Wishlist items

  • Orders placed

  • Returns or exchanges

  • Purchase history

Customer Support Communications

Any information you provide when contacting us, such as emails or customer service inquiries.

Device and Technical Information

Information about the device used to access our services, including:

  • IP address

  • Browser type

  • Device identifiers

  • Network information

Website Usage Information

Information about how visitors interact with our website, including:

  • Pages visited

  • Time spent on pages

  • Navigation patterns

  • Shopping behavior

Sources of Personal Information

Gemify may collect personal information from several sources, including:

Information You Provide Directly

When you:

  • Create an account

  • Place an order

  • Subscribe to updates

  • Contact customer support

Automatic Collection

Information collected automatically when you visit our website, including through cookies and tracking technologies.

Service Providers

Third-party partners who assist with store functionality such as:

  • Payment processing

  • Shipping services

  • Website analytics

  • Marketing tools

Business Partners or Third Parties

In some cases, information may be received from marketing partners or other trusted providers.

How We Use Your Personal Information

Gemify uses personal information to operate and improve our services.

Providing Our Services

We use your information to:

  • Process and fulfill orders

  • Manage your account

  • Arrange shipping and delivery

  • Handle returns or exchanges

  • Provide customer support

  • Personalize your shopping experience

Marketing and Promotions

We may send promotional communications regarding:

  • New jewellery collections

  • Exclusive offers

  • Product recommendations

You can unsubscribe from marketing communications at any time.

Security and Fraud Prevention

Your information helps us:

  • Protect our website and customers

  • Prevent fraudulent transactions

  • Verify account activity

Communication

We may contact you to:

  • Confirm orders

  • Respond to inquiries

  • Provide updates regarding purchases

Legal Compliance

Your information may also be used to:

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce store policies and agreements

Sharing Personal Information

Gemify may share personal information with trusted third parties when necessary to operate our business.

Shopify Platform

Our store is hosted on Shopify. Shopify processes certain information to operate the ecommerce platform and improve services.

Service Providers

We may share information with vendors that help us operate our store, such as:

  • Payment processors

  • Shipping and logistics providers

  • Data analytics services

  • IT and hosting providers

Marketing Partners

Information may be used by marketing partners to deliver advertising and promotional content relevant to your interests.

Legal Requirements

Information may be disclosed if required by law or if necessary to protect the rights, property, or safety of Gemify, our customers, or others.

Shopify and Data Processing

Gemify uses Shopify as its ecommerce platform. Shopify may collect and process certain information regarding your interactions with our store.

This helps improve store performance, security, and customer experience.

To learn more about how Shopify handles personal information, please review:

https://privacy.shopify.com

Third-Party Websites

Our website may include links to third-party websites or services.

Gemify is not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Gemify services are not intended for children.

We do not knowingly collect personal information from individuals under the age required by law in their jurisdiction. If a parent or guardian believes a child has provided personal information to us, please contact us so we can remove the information.

Data Security and Retention

Gemify takes reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.

However, no method of online transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These rights may include:

Right to Access

You may request access to the personal information we hold about you.

Right to Correction

You may request corrections to inaccurate personal information.

Right to Deletion

You may request that we delete certain personal information.

Data Portability

You may request a copy of your personal data.

Marketing Preferences

You can unsubscribe from marketing emails using the link provided in our messages.

To exercise these rights, please contact us using the information below.

International Data Transfers

Because our store operates globally, personal information may be stored or processed in countries outside your place of residence.

Where required, we use appropriate safeguards to ensure data protection standards are maintained.

Updates to This Privacy Policy

Gemify may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

When updates are made, the “Last updated” date will be revised and the new version will be posted on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Gemify Jewellery Australia

Email: gemify.antique@gmail.com
Address: 2/45 Edna Ave, Mount Pritchard, NSW, 2170, Australia