Shipping policy

Contact Information
Gemify
Phone: +61 425 846 381
Email: gemify.antique@gmail.com
Address: 2/45 Edna Ave, Mount Pritchard NSW 2170, Australia

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email including tracking details, where applicable.

Please ensure your order details are accurate to avoid delays.

Shipping Within Australia

We currently ship Australia-wide.

Delivery Methods:

  • Australia Post: All orders are shipped via Australia Post. You will receive an email with your tracking number once your order has been lodged.

  • Free Local Delivery: Available to the following postcodes: 4503, 4504, 4505, 4506, and 4509. Free local delivery is visible as an option at checkout.

    • Local deliveries aim to be completed within 2 business days (subject to availability).

    • If you are not home, packages will be left in a safe place.

    • By choosing free local delivery, you agree to these conditions.

Delivery Times:

  • Standard Shipping: 3–8 business days

  • Express Shipping (if available): 1–4 business days

  • Free shipping orders over $250 qualify for free standard shipping. Express shipping is not available with this offer.

Delivery times are estimates only and may vary depending on your location, courier services, and unforeseen circumstances.

Your package will be shipped from Narangba, Queensland.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Selected shipping method

Free shipping promotions may apply and will be clearly indicated on the website.

Tracking Orders

Once your order is dispatched, you will receive an email with tracking information.

  • Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Gemify is not responsible for orders delivered to incorrect addresses.

If you notice an error in your shipping information, contact us immediately:

Delivery Delays

While we aim to ensure timely delivery, Gemify is not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Public holidays or unforeseen circumstances

We will communicate significant delays through our website where possible.

Damaged or Lost Parcels

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

For lost or significantly delayed parcels, contact us and we will assist in lodging an inquiry with the shipping provider.

Resolutions will be provided in accordance with Australian Consumer Law.