Refund policy
At Gemify, we want you to feel confident when purchasing our handcrafted jewellery in Australia. If for any reason you are not completely satisfied with your order, we offer a 30-day return policy for eligible items.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet the following conditions:
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The jewellery must be unused and unworn
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Items must be returned in their original packaging
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All tags, certificates, and accessories must be included
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You must provide the receipt or proof of purchase
These conditions help ensure the quality and integrity of our Gemify jewellery collections in Australia.
How to Start a Return
To request a return, please contact our support team at:
Email: gemify.antique@gmail.com
Once your request is reviewed and approved, we will provide instructions on how to return the item. Returns sent without first contacting us may not be accepted.
Returned items should be sent to the following address:
Return Address:
[INSERT GEMIFY RETURN ADDRESS]
Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
If you have any questions about returns for Gemify jewellery in Australia, our team is happy to assist.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully when it arrives.
If your jewellery arrives damaged, defective, or incorrect, contact us as soon as possible at gemify.antique@gmail.com with photos of the issue. Our team will review the situation and work quickly to resolve the problem.
At Gemify Australia, customer satisfaction and product quality are extremely important to us.
Non-Returnable Items
Certain products cannot be returned. These include:
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Custom or personalized jewellery
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Special made-to-order jewellery pieces
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Gift cards
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Sale or clearance items
If you are unsure whether your item qualifies for a return, please contact our team before submitting a request.
Exchanges
If you would like a different item, the quickest solution is to return your original product once approved and then place a new order through the Gemify jewellery store.
This ensures you receive your preferred handcrafted jewellery piece as quickly as possible.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.
To qualify, the item must be returned:
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Unused and unworn
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In its original packaging
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With proof of purchase
Refunds
Once we receive your returned jewellery, our team will inspect the item and notify you whether your refund has been approved.
If approved:
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The refund will be issued to your original payment method
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Refund processing typically takes up to 10 business days
Please note that banks and credit card providers may require additional time to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at:
Gemify Jewellery Australia
At Gemify, we are committed to creating high-quality handcrafted jewellery in Australia, designed to celebrate elegance, individuality, and lasting beauty. Our return policy is designed to provide transparency and peace of mind when purchasing Gemify jewellery online in Australia.